Shipping information

 

Our company ships the packages with DHL Express services.

For more information about shipping time to your country, please read the information below – Express Worldwide days column.

Note: Shipping times are calculated by working days, excluding weekends and holidays, and the day on which order is made.

Returns Policy

 

If you decide to return product or products, please contact us on Contact page first, so we can assist you ASAP. The package you want to return has to be “like new”, unused, in perfect condition in order to get a refund. You have to contact us in 30 days from the day you recieved the package, otherwise, we cannot offer you a refund. We do not cover shipping costs, unless you recieved a product with manufacturer defect. In case you ordered the products with Free Shipping (DHL Express) option, you are eligible to get a refund deducted for a shipping cost (DHL Express Flat rate – 18 euros), if the package is in “like new” condition. When we recieve returned package, we will check it immediately. Depending on the payment option you used to order the products, refund processes should be done in 3-5 business days. Please contact us if you experience any delays in refund process, so we can assist you in shortest possible time.

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